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Valerie Valentine over at Information-Management.com recently posted a look at virtualization trends.

Referring to a recent study, virtualization has improved service quality, operational staff productivity and morale, and despite increased complexity looks set to expand:

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cloud, cloud computing, it, itil, trends, virtual, virtualization

After negotiations with the Chinese government failed, Google has announced it is pulling out of China. From now on, people on China's mainland trying to access Google will be directed to the search engine's Hong Kong site, which is uncensored.

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china, corporate, corporation, google, it, trade

It's common knowledge that Google lets its engineers spend 20% of their workweek on side projects "they're passionate about." Some might think this is a holdover from the days of the Internet bubble, when web startups had game rooms, naptimes and other such perks.

But the truth is, this policy has really paid off for Google. Huge profit-spinners such as Gmail and Adsense are some of the innovations that have resulted.

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innovation, job, jobs, productivity, r&d, work, workplace

There's a neat new app called "Dial Zero" that, once installed on your smartphone, connects you directly to a live operator, bypassing automated call centers:

Quickly dial the customer service numbers of over 600 companies and skip directly to a person. Don't wait through annoying voice prompts any longer. Dial Zero is useful, fast, and simple.

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customer support, it service, itil, itsm, service, support

The Service Catalog is where “Service” begins in IT Service Management (ITSM) practice. The Service Catalog session is a bite-sized, right-sized overview enabling you to create a Service Catalog model that can be grown, developed, and connected to the other elements of the ITSM infrastructure. This session covers:
 

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it service catalog, itil, itsm, Roundtable, service catalog, thought rock
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