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We had the pleasure of having Mark Sherry, Director of Marketing at Stroma Service Consulting Inc, on Thought Rock Live last week. 

Though a little technical glitch prevented the program from happening live, we did have a chance to sit down with Mark and record later on.

View the recorded version of Mark's presentation here.

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IEC 20000, ISO 20000, thought rock live

Calling All Purple Squirrels - Our Third Virtual Interest Group is Scheduled For Thursday December 09 at 1pm EST.

Do you sometimes feel like a “purple squirrel” – someone with unique challenges, but struggling to find people with whom you can share those challenges? Well, feel alone no longer -- there are others like you, and we're bringing them to you!

Meet like-minded people in the field of Problem Management, and learn how to move this growing discipline forward in your organization in this unique online gathering!

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Problem Management, vig, virtual interest group

Jayne Groll, co-founder and president of ITSM Academy joined us today to discuss the benefits of using models for
various types of Incidents, Problems, Changes and Requests.
 
This presentation explored practical ways to use models to pre-define the procedures, escalation, resources
and timelines within each of these processes.

Missed Jayne's webcast? No problem! You can view the recorded version of the presentation here.

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thought rock live