Presented by Thorsten Manthey, Senior Manager - ITSM at WellPoint

Thorsten Manthey describes in detail what must be done to establish a comprehensive process governance framework, highlight its challenges and benefits as well as some learning's from these initiatives. The presentation explains what organizational structures need to be put in place, the roles that need to be assigned, responsibilities and accountabilities for each role and the council to be established in order to operate and govern IT processes within an organization