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The Pursuit of Customer Service Excellence from Thought Rock on Vimeo.
There is increased emphasis on customer service in almost every business in a highly competitive environment. Why do some organizations make great customer service look easy, and some seem to have a difficult time finding a way to make customer focus stick. This session will enumerate specific ways organizations can plan for and execute customer service excellence.
The ThoughtRock portal is like a mineral deposit. Lots there, it just has to be found and mined…
I’ve delivered many lunch and learn presentations across different ITIL / ITSM topics. Recently, I delivered a Problem Management presentation that drew a large attendance and subsequent follow up. The interest and feedback was very clear: that a large number of organizations are struggling to put Problem Management in place and to show results. This was the metal detector going off…
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