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Webcast Follow Up > Make Service Desk Measurement Relevant to Senior Management
Thu, 2011-08-25 11:03 — contentadmin

 
What a fantastic presentation by Charles Cyna from ThinkITSM earlier this week!
 

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itil, itsm, thought rock live, Webcast
Defining IT Services: An Overview
Thu, 2011-08-18 08:55 — contentadmin

Written by Graham Furnis

Defining IT Services is central to any IT Service Management (ITSM) approach to managing IT. I always find a lot of interest in this subject when I discuss it; and I also find that organizations are constantly challenged in this area.

There are many approaches to defining IT Services, but all seem to align with the ITSM concept that IT Services enable and/or improve business processes. This leads us naturally to the following basic steps: 

1. Identify Business Processes

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Graham Furnis, it, it service, itil, itsm
Making Your Service Catalog Actionable
Mon, 2011-08-08 14:01 — contentadmin

Written by Graham Furnis
 

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Graham Furnis, itil, request fulfilment, service catalog
Follow Up - The Millennials Are Coming – Is Your Help Desk Ready to Support Them?
Wed, 2011-08-03 15:18 — contentadmin

 

In our latest webcast Robert Minnaugh, Director of Product Marketing at Bomgar, enlightened us on the new, rapid growing, generation coming into our workforce – The Millennials!

 

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Bomgar, Help Desk, Millennials, Robert Minnaugh, Support desk, Technology, thought rock live