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Webcast Follow Up > Assessing the Maturity of your Organization’s ITSM Information Model
Wed, 2011-10-26 09:20 — contentadmin

 
By Michael Oas, President of Communicating IT Inc.
 

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itil, thought rock live, Webcast
ITIL 2011 Refresh: Business Relationship Management (BRM)
Mon, 2011-10-17 14:20 — contentadmin

 
Written by Graham Furnis
 
It’s been several months since the 2011 Refresh ITIL books were released and I’ve enjoyed reading through them. This article is one in a series to follow that discusses new ideas and concepts.
 

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Graham Furnis, itil, ITIL 2011
Webcast Follow Up > ITIL v3 in 6.5 Minutes from the Godfather of ITIL
Thu, 2011-10-06 10:55 — contentadmin

This week we had Dr. Don Page, Business Development director from Marval join us on Thought Rock Live. 

It was a great presentation and a “getting down to brass tacks” discussion about the key elements of ITSM operational success. Don suggests that incorporating best practices in Change, Problem and Continuous Improvement, as examples, is more about culture than written processes.  

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ITIL Intermediate Paths: Which One is for You?
Thu, 2011-10-06 08:55 — contentadmin

Written by Graham Furnis
 
This article is in response to a client question regarding what next ITIL courses should be taken after completing v3 Foundation. My answer to this depends – just as ITIL suggests – on your business objectives and outcomes required.
 

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Graham Furnis, itil, ITIL Path