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Recent blog posts

Webcast Followup > Growing the Help Desk into a Learning Desk
By contentadmin 1 week 2 days ago

ITIL Question Of The Day
By contentadmin 2 weeks 7 hours ago

Webcast Followup > "Purposeful Support Practices - A Pete Talks Event!"
By contentadmin 2 weeks 2 days ago

Upcoming Webcast - May 14, 2013 "Growing the Help Desk into a Learning Desk"
By contentadmin 4 weeks 6 hours ago

Webcast Followup > "Pete Talks" Business and Technology Trends That Will Change The Way We Work!
By contentadmin 6 weeks 2 days ago

Recent comments

Here's a website that has a who's online window
1 year 16 weeks ago

Great to see a comment! I agree...it all starts from the top.
1 year 45 weeks ago

Service Stategy and Service Design are key
1 year 45 weeks ago

That would be really useful
2 years 19 weeks ago

Photographer at the Party
2 years 29 weeks ago

Monthly Archive

February 2010 (9)

March 2010 (18)

April 2010 (9)

May 2010 (6)

June 2010 (3)

July 2010 (2)

August 2010 (2)

September 2010 (3)

October 2010 (3)

November 2010 (3)

December 2010 (3)

January 2011 (1)

February 2011 (1)

March 2011 (2)

April 2011 (3)

May 2011 (1)

June 2011 (8)

July 2011 (3)

August 2011 (4)

September 2011 (7)

October 2011 (4)

November 2011 (4)

December 2011 (2)

January 2012 (2)

February 2012 (5)

March 2012 (9)

April 2012 (5)

May 2012 (6)

June 2012 (5)

July 2012 (2)

August 2012 (4)

September 2012 (3)

October 2012 (4)

November 2012 (4)

December 2012 (2)

January 2013 (8)

February 2013 (3)

March 2013 (2)

April 2013 (2)

May 2013 (3)

Webcast Follow Up > Conducting Post-Mortem Meetings Without Blame

Thu, 2012-06-28 08:51 — contentadmin

View recorded webcast >>

Download webcast slides from library >>

contentadmin's blog | Read more
thought rock live, Webcast

Webcast Follow Up > Managing and Operating a Microsoft Private Cloud-How to Apply the Microsoft Operations Framework (MOF)

Wed, 2012-06-20 14:15 — contentadmin

View recorded webcast >>

Download webcast slides from library >>

contentadmin's blog | Read more
thought rock live, Webcast

Congratulations Madeleine on Becoming ITIL Certified!

Wed, 2012-06-13 13:45 — contentadmin

Madeleine recently purchased the $160 ITIL Course and Exam Bundle. After passing her exam she sent us the glowing testimonial below.

contentadmin's blog | Read more
itil, ITIL Foundation, Testimonial

Webcast Follow Up > Is Release Management Necessary?

Tue, 2012-06-12 15:23 — contentadmin

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thought rock live, Webcast

Webcast Follow Up > Implementing a Customer Satisfaction Measurement Program that Drives Service Improvement!

Wed, 2012-06-06 08:12 — contentadmin

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thought rock live, Webcast