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Looking for a set of study notes to help you along the ITIL training road? We've got you covered!
Check out a sampling of our information-packed ITIL v3 Foundation Study Notes.
Download them HERE
Presented by Thorsten Manthey, Senior Manager - ITSM at WellPoint
Thorsten Manthey describes in detail what must be done to establish a comprehensive process governance framework, highlight its challenges and benefits as well as some learning's from these initiatives. The presentation explains what organizational structures need to be put in place, the roles that need to be assigned, responsibilities and accountabilities for each role and the council to be established in order to operate and govern IT processes within an organization
Are you going to be in Las Vegas for the ITSM Conference & Exhibition? Well, we're going to be there, and we're going to party. But not alone! We want you to join us.
We're going to have live music from Saints and Sinners, the hottest band in Las Vegas, great food (free of charge) and of course an open bar. Be there or be square!
Stephen Elliot of CIO.com recently posted a column over at SFGate.com looking at virtualization and its key role in deploying private clouds.
As a dynamic technology that enables IT organizations to reinvent how they think about management, it has the potential to make some things easier or make all things harder. Silo buying, heterogeneity, politics, poor integrations, and immature management tools can inhibit virtualization's full value.
According to the 2010 Index of Silicon Valley (pdf), Silicon Valley is still struggling to recover from the recession -- and, unfortunately, is likely to face more struggle:
Ever feel like the new crop of software engineers keeps getting younger and younger? Well you ain't wrong!
Meet Marko Calasan, a nine-year-old native of Macedonia who just became a Microsoft Certified System Engineer. His tiny homeland north of Greece is hoping to transform itself into an IT powerhouse, so they're very proud of him.
No need to feel threatened quite yet, though ... he's still in elementary school.