Tue, 2010-03-30 09:22 — Anonymous
Dr. W. Edwards Deming was not only a founding father of IT Service Management, but has also offered some interesting thoughts on ensuring high quality service for the customer.
To wit, we present Dr. Deming's seven threats to quality:
article, blog, deming, itsm, quality
Mon, 2010-03-15 17:13 — Anonymous
Today's blog is brought to us from Gabriel Bousquet, who is a winner of our Pass the Rock Contest. The topic is protecting children online. You can win too! Simply email us at: matthew.malowany@thoughtrock.net
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blog, contest, guest blog, winner
Tue, 2010-02-23 00:51 — Anonymous
George Spafford over at ITSMWatch.com recently posted a blog entry that asks a very basic question: Are you getting value from ITIL?
blog, itil, value
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