Written by Graham Furnis
My last article discussed the structure of an IT Service within the ITIL (IT Infrastructure Library). The Core IT Services is supported by one or more Enabling Services and is distinguished by one or more Enhancing Services.
Graham Furnis, it, itil, itsm, Service Desk
Written by Graham Furnis
Defining IT Services is central to any IT Service Management (ITSM) approach to managing IT. I always find a lot of interest in this subject when I discuss it; and I also find that organizations are constantly challenged in this area.
There are many approaches to defining IT Services, but all seem to align with the ITSM concept that IT Services enable and/or improve business processes. This leads us naturally to the following basic steps:
1. Identify Business Processes
Graham Furnis, it, it service, itil, itsm
ArticleSpace has an interesting look at ITIL and how it has improved business.
business, economy, it, itil, itsm, management, process, processes, tech
Valerie Valentine over at Information-Management.com recently posted a look at virtualization trends.
Referring to a recent study, virtualization has improved service quality, operational staff productivity and morale, and despite increased complexity looks set to expand:
cloud, cloud computing, it, itil, trends, virtual, virtualization
After negotiations with the Chinese government failed, Google has announced it is pulling out of China. From now on, people on China's mainland trying to access Google will be directed to the search engine's Hong Kong site, which is uncensored.
china, corporate, corporation, google, it, trade
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