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Webcast Followup > Growing the Help Desk into a Learning Desk
Tue, 2013-05-14 14:24 — contentadmin

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Presented by John Towsley, Co-Founder of Thought Rock.
 

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ITIL Question Of The Day
Thu, 2013-05-09 10:22 — contentadmin

The best description of the ITIL Service lifecycle sequence, in general, is:

a. Strategy, design, change, operation and improvement
b. Design, change, operation and improvement
c. Business approval, design, change, operation and improvement
d. Change, design, transition, operation and improvement

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itil
Webcast Followup > "Purposeful Support Practices - A Pete Talks Event!"
Tue, 2013-05-07 14:16 — contentadmin

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Hosted by Peter McGarahan.

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itil, itsm, Pete Talks, Peter McGarahan, thought rock, thought rock live, ThoughtRock.com, Webcast, Webinar
Upcoming Webcast - May 14, 2013 "Growing the Help Desk into a Learning Desk"
Thu, 2013-04-25 11:43 — contentadmin

Presented by John Towsley, Co-Founder of Thought Rock.

REGISTER HERE

Help desk to service desk to learning desk. Performance Support tools have come a long way in evolving the help desk into an resource rich learning desk. 

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Webcast Followup > "Pete Talks" Business and Technology Trends That Will Change The Way We Work!
Tue, 2013-04-09 12:29 — contentadmin

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itil, itsm, Pete Talks, Peter McGarahan, thought rock, thought rock live, ThoughtRock.com, Webcast, Webinar
Webcast Follow Up > "Pete Talks Delivering ROI by Taking Focused Actions from a Process Gap Analysis"
Thu, 2013-03-28 11:29 — contentadmin

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itil, itsm, Pete Talks, Peter McGarahan, thought rock, thought rock live, ThoughtRock.com, Webcast, Webinar
Webcast Follow Up > "Get your priSM Credential - Becoming a Professional in IT Service Management"
Tue, 2013-03-12 14:06 — contentadmin

 

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Cathy Kirch, itil, itsm, priSM, thought rock, thought rock live, ThoughtRock.com, Webcast, Webinar
Webcast Follow Up > "Collaborative Teaming How to Manage Team-Based Projects"
Thu, 2013-02-28 11:05 — contentadmin

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Julie Reaume, thought rock live
Webcast Follow Up > "A Practical Approach to Implementing ITIL®"
Wed, 2013-02-20 14:10 — contentadmin

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Webcast Follow Up > "Pete Talks: Building A Star Performer Customer Service Team"
Tue, 2013-02-05 16:11 — contentadmin

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thought rock live, Webcast
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