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The best description of the ITIL Service lifecycle sequence, in general, is:
a. Strategy, design, change, operation and improvement
b. Design, change, operation and improvement
c. Business approval, design, change, operation and improvement
d. Change, design, transition, operation and improvement
Presented by John Towsley, Co-Founder of Thought Rock.
Help desk to service desk to learning desk. Performance Support tools have come a long way in evolving the help desk into an resource rich learning desk.