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ITIL Question Of The Day
Thu, 2013-05-30 10:22 — contentadmin

The PRIMARY goal / objective of the Service Strategy lifecycle stage is:

a. Develop ITSM policies and guidelines across the service lifecycle

b. Determine what services should we offer and to whom

c. Design services that satisfy business objectives

d. Reduce the total cost of ownership of IT Services

Correct answer: B
Both c and d are concepts within Service Design, while a and b are from Service Strategy. While a is important, b offers insight to the most important business aspect of IT which is delivery of services.
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