The Service Catalog is where “Service” begins in IT Service Management (ITSM) practice. The Service Catalog session is a bite-sized, right-sized overview enabling you to create a Service Catalog model that can be grown, developed, and connected to the other elements of the ITSM infrastructure. This session covers:
 

1. Starting with the Customer Interface List
2. Categorize and Comprehend the Service Catalog
3. Publish and Market the Service Catalog
4. Build the Catalog Forward to the End User and Customer
5. Build the Catalog Backward into the IT Organization

This session is built on our very popular Thought Rock templates.

ThoughtRock Templates referred to in this session include:

• ThoughtRock - IT Service Structures and Design
• ThoughtRock - Service Catalog Template

Date: March 23, 2010, at 12:00 pm

Location: Thought Rock Live