The ITIL framework represents the most advanced and best practice approach to IT service management. However, we all know it’s a long way from the design of a process to its successful implementation.
Learn how active process automation tools can take a process design from a passive documentation file, to an active achievement. Frank Herman of LeanVista LLC will review 5 unique ways how these management tools create an environment of success for your ITIL implementation.
Key Learnings:
- 5 ways how process management tools can ensure ITIL implementation success
- General capabilities of a workflow engine