Service Agreements are where “Services are defined and detailed” in IT Service Management (ITSM) practice. The Service Agreements session is a bite-sized, right-sized overview enabling you to create Service Agreements that can be grown, developed, and connected to the other elements of the ITSM infrastructure. This session covers: Start with an standard Agreement template Bring this document template to life in a Form Build agreements top-down with the Service level Agreement Build agreements down and out with a Flow-Through concept Don’t forget to link Agreements to the Service Catalog Publish Agreements for awareness and discussion This session is built on our very popular Thought Rock templates.
