Written by Graham Furnis Outside of the ITIL books and courses, I've been asked this question over and over again "What really is event management?" You'll come across the Event Management process flow when reading through the ITIL books. This … [Read more...] about What Really is Event Management?
Blog
Webinar: Recession Proof Your Life: Make a PLAN and Make It Great!
Presented by Phil GerbyshakMarketing Technology Strategist, Turning Minds Inc. Driven to bring results to your business, Phil has developed an enlightening and stimulating PLAN for business people and entrepreneurs looking to watch their dreams take … [Read more...] about Webinar: Recession Proof Your Life: Make a PLAN and Make It Great!
Webinar: Project Management – The Art of Effective Internal and External Communication
Julie Reaume, Director of Development at MindMuze, will discuss how to effectively communicate with clients and colleagues. Join her to hear first-hand success stories, quick tips, and learn how effective communication is key to successful client and … [Read more...] about Webinar: Project Management – The Art of Effective Internal and External Communication
We Have Been Our Own Worst Enemy
Written By Graham Furnis I want to take a moment with this article to write about a recent email circulating our office. It was sent from one of our vendors in response to a series of service interruptions affecting all of their customers. This … [Read more...] about We Have Been Our Own Worst Enemy
Introducing Thought Rock Daily – ITIL Question of the Day
Are you looking for ITIL questions to help test your knowledge before you go to write your ITIL v3 Foundation exam? We've got them - lots of them - daily!! Introducing Thought Rock Daily - ITIL Question of the Day! Each weekday we will be posting a … [Read more...] about Introducing Thought Rock Daily – ITIL Question of the Day
Making Sense of Vision within the ITIL Continual Service Improvement Model
Written by Graham Furnis This article discusses the Continual Service Improvement (CSI) model and its top level step of "what is the vision". The model is easy to understand, but not as easy when applying to day to day work. The problem I find is … [Read more...] about Making Sense of Vision within the ITIL Continual Service Improvement Model
Webinar: The Matrix: Influencing Without Authority
2 questions to determine if this session is right for you. Does your success depend on your ability to influence others inside and/or outside your team? Do these frustrations sound familiar? "They just don't listen!" "If only they would do what I … [Read more...] about Webinar: The Matrix: Influencing Without Authority
The Path to Better Improvement – PAIN!
Part 1 of 2 This article is drawn from my ITSM consulting practice, where finding “quick wins” is a common and preferred tactic when planning a process implementation. And surprisingly, there doesn't seem to be much written on how to find these … [Read more...] about The Path to Better Improvement – PAIN!
The Path to Better Improvement Quick Wins!
Part 2 of 2. Written by Graham Furnis My last article left us with a “meaningful, summarized, and prioritized pain points list”. We got here with the results of some good brainstorming sessions and some logical filtering. All part of a pain point … [Read more...] about The Path to Better Improvement Quick Wins!
Webinar: How Green is Your ITIL?
Presented by: Karen Ferris Director of Macanta Consulting Pty Ltd There is a vast amount of information available on "Green IT", sustainability, and climate change etc. available from numerous sources. There is little information for today's IT … [Read more...] about Webinar: How Green is Your ITIL?