Are you thinking of creating an ITIL Training program inside your company, but don't know where to start? Join industry veteran Judi Pare to learn about how to build a program from scratch using the latest tools and technology. She will offer … [Read more...] about Tips on Building an Internal ITIL Training Program, with Judi Pare
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Breakthrough Series: “Service Agreements: Break Through and Make it Happen” with Graham Furnis
Service Agreements are where “Services are defined and detailed” in IT Service Management (ITSM) practice. The Service Agreements session is a bite-sized, right-sized overview enabling you to create Service Agreements that can be grown, developed, … [Read more...] about Breakthrough Series: “Service Agreements: Break Through and Make it Happen” with Graham Furnis
Here’s an innovative approach to employee training …
It seems delivery company UPS has discovered something we at Thought Rock already knew: that younger people prefer high-tech approaches to training: Based on results so far, the world's largest package-delivery company is convinced that … [Read more...] about Here’s an innovative approach to employee training …
Thought Rock VideoCast – “From Sleepy to Sensational: Making Memorable Presentations” presented by Jill Donahue
In business, your ability to influence others will take you further than any other skill set. Learn how to influence effectively when presenting so that others listen, understand and act. Behaviour change expert Jill Donahue will be illustrating … [Read more...] about Thought Rock VideoCast – “From Sleepy to Sensational: Making Memorable Presentations” presented by Jill Donahue
Article: How ITIL Improved Business
ArticleSpace has an interesting look at ITIL and how it has improved business. What ITIL has done is to set out best practices that are now widely considered the standard in IT. Through the correct application of information technology using the … [Read more...] about Article: How ITIL Improved Business
Seriously: be careful with your passwords
Internet standards expert John Pozadzides just posted a very interesting blog post on hacking passwords. It's an old cliche about passwords: that many of them are just the word "password" or "12345." But as Mr. Pozadzides points out, hackers have … [Read more...] about Seriously: be careful with your passwords
Dealing with email: a flowchart
The folks over at How To Get Focused have lots of interesting charts and information; it's well worth a visit. As one example, they recently posted this chart providing their advice on how to deal with email. Some of us get an awful lot of it ... … [Read more...] about Dealing with email: a flowchart
Article: How Social Networks Improve Productivity
Wired magazine recently posted a very interesting item on social networking, suggesting that, when used properly, it does something counter to what most people assume: increase productivity. Humans weren't designed to maintain a constant focus on … [Read more...] about Article: How Social Networks Improve Productivity
Spotting future trends in virtualization
Valerie Valentine over at Information-Management.com recently posted a look at virtualization trends. Referring to a recent study, virtualization has improved service quality, operational staff productivity and morale, and despite increased … [Read more...] about Spotting future trends in virtualization
Mix up the workweek with “20% Time”
It's common knowledge that Google lets its engineers spend 20% of their workweek on side projects "they're passionate about." Some might think this is a holdover from the days of the Internet bubble, when web startups had game rooms, naptimes and … [Read more...] about Mix up the workweek with “20% Time”