In today's competitive and increasingly borderless digital economy, more companies are choosing to hire IT specialists who meet or exceed current international ITIL certification requirements. As a result, many forward-thinking operations have … [Read more...] about ITIL Certification Requirements
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Webinar: Change and Release Management On Demand
Enjoy a 45 min recorded webcast on change and release management. Presented by Mark Sherry, Partner at Stroma Service Consulting Inc., we examine the pragmatics associated with Change and Release being separate processes and also combining both … [Read more...] about Webinar: Change and Release Management On Demand
Webinar: Why Good ITIL Implementations Go Bad
In this on-demand webcast, ITIL Consultant Mike Hoevenaars, examines what appears to be two separate forces that will put ITIL implementations at risk, and contribute to failures. These are the dynamics of the project, which has a temporary state, … [Read more...] about Webinar: Why Good ITIL Implementations Go Bad
Webinar: Growing Your Help Desk into a Learning Desk
In this on-demand webcast we will explore how Performance Support tools can help you drive down your call volumes and increase user self-sufficiency. Help desk to service desk to learning desk. These tools have come a long way in evolving the help … [Read more...] about Webinar: Growing Your Help Desk into a Learning Desk
Webinar: A Practical Approach to Implementing ITIL®
In this on-demand webcast, Mike Hoevenaars discusses how organizations can implement ITIL and move to a new level of process maturity. CSI talks about the 7 step improvement process and the knowledge spiral, and tells us that by making our process … [Read more...] about Webinar: A Practical Approach to Implementing ITIL®
The Project Manager: The Role You Play In a Project’s Success
Julie Reaume, Director of Development at MindMuze, discusses the impact a Project Manager's personality and leadership style has on their projects. She explores how certain traits can lead to success, help recognize when traits present challenges, … [Read more...] about The Project Manager: The Role You Play In a Project’s Success
Making ITIL Adoption Relevant With Real Life Examples
Recorded Webinar Presented by John Towsley, Co-Founder of Thought Rock Full ITIL adoption doesn't happen overnight, in 6 months, or even a year. Implementing ITIL requires full change in behaviour and process, and both of these take time and planning … [Read more...] about Making ITIL Adoption Relevant With Real Life Examples
ITIL How Does it Impact Your Business
Interested in pursuing your ITIL Foundation certification but want to understand how this new skill set will translate into the workplace? How does adopting ITIL impact the ITIL department, other departments and the business overall? Join John … [Read more...] about ITIL How Does it Impact Your Business
Webcast: Your Internal Plan: What To Do When Microsoft Ends Their Support
Presented by John Towsley, CEO Mind Muze. IT managers face many challenges with the pending forced migration from XP and 2003 to the newer supported Windows and Office versions. These challenges include not only completing the technical … [Read more...] about Webcast: Your Internal Plan: What To Do When Microsoft Ends Their Support
Pete Talks: Purposeful Support Practices
Hosted by Peter McGarahan. Purposeful support practices are an innovative way to look at those widely accepted service management processes, but with an emphasis on achieving a desired, measurable end result. Purposeful practices should always … [Read more...] about Pete Talks: Purposeful Support Practices