Presented by Thought Rock Co-Founder John Towsley and Thought Rock Senior Consultant Graham Furnis. Success builds on success. Targeting quick wins at the onset and throughout implementing ITIL is crucial for building momentum and maintaining … [Read more...] about Webinar: Practical Stories of ITIL Quick Wins
Blog
Webcast: Conducting Post-Mortem Meetings Without Blame
Presented by Julie Reaume, Director of Development at MindMuze. Post-mortem. A word that conjures up fear and dread in the best of us. The idea of a post-mortem meeting can make our teams (and ourselves) defensive...even before the meeting begins! … [Read more...] about Webcast: Conducting Post-Mortem Meetings Without Blame
Have You Ever Heard of Mind Mapping?
Written by Professional and Life Coach Hélène Bellerose from Voila Coaching How often have you been sitting in front of your computer screen knowing full well that you have to start your project, email, document, presentation, whatever it may be, … [Read more...] about Have You Ever Heard of Mind Mapping?
Webinar: Is Release Management Necessary?
Release Management aims to plan, schedule and control the movement of releases to test and live environments. It is often an after-thought to Change Management. The primary goal of this ITIL process is to ensure that the integrity of the live … [Read more...] about Webinar: Is Release Management Necessary?
Webinar: Drive Down Call Volumes Using Learning Technologies and Techniques
Reducing call volumes and cost is a constant objective for Service Desks. The latest learning tools and techniques can be deployed to help in the cause. Join Thought Rock Co-Founder John Towsley as he shows you: What calls to target for … [Read more...] about Webinar: Drive Down Call Volumes Using Learning Technologies and Techniques
Webinar: IT Outsourcing Trends in 2012. Is Outsourcing Still Considered a Bad Word?
Is outsourcing still considered a bad word? For more than two decades the service industry has discussed the pros and cons of outsourcing. The arguments used to include key phrases like "cheap labor" and "poor customer service levels", but now there … [Read more...] about Webinar: IT Outsourcing Trends in 2012. Is Outsourcing Still Considered a Bad Word?
Webinar: Business Continuity and Disaster Recovery Management – A Straight Forward Approach
Presented by Wes Gorham, Senior BC/DR Consultant with Integritas Solutions "Don't put all your eggs in one basket." This old chestnut is particularly appropriate when it comes to managing risk. Risk represents different things depending on your … [Read more...] about Webinar: Business Continuity and Disaster Recovery Management – A Straight Forward Approach
Webinar: Bringing 2012 into Focus Through Goal Setting
Back by popular demand, Professional and Life Coach Hélène Egan was on Thought Rock Live discussing Goal Setting. Discover how to set great goals, learn tools to keep those goals in mind, and create a plan for seeing it through to the finish line. By … [Read more...] about Webinar: Bringing 2012 into Focus Through Goal Setting
Webinar: Educational Strategies For ITIL Programs
To train or not to train?, this is a question many organizations face when implementing ITIL. And if you train, who do you train? What do you train them in? Do you certify as well? Does an employee need to be certified in a best practice in order to … [Read more...] about Webinar: Educational Strategies For ITIL Programs
Webinar: Project Management: How To Get Projects Back On Track
Even though we don't like to admit it, projects sometimes go off the rails. How do we get them back on track as efficiently and effectively as possible? How do we keep our cool and confidence while redirecting the project towards success? Director of … [Read more...] about Webinar: Project Management: How To Get Projects Back On Track