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Presented by Jill Donahue, Founder, Excellerate. Hot off the heels of the webcast “How To Answer The Front Line's Question "ITIL - What's In It For Them?", this presentation continues the conversation of influencing behaviour and making real change … [Read more...] about Webinar: Influencing Teams: Getting Buy In and Ensuring Project Success

Thought Rock member Lisa Lemmons will be joining us for a 45 min conversation about the real-life implementation challenges her team is facing at Presbyterian Healthcare Services. Open dialogue. Candid conversation. Implementing a Best Practice with … [Read more...] about Webinar: How To Answer The Front Line’s Question “ITIL – What’s in it for them?”

Performance Support tools have come a long way. This 45 minute session led by Thought Rock Co-Founder John Towsley, will explore how these tools can help you drive down your call volumes and increase user self sufficiency. Key Take Aways: Understand … [Read more...] about Webinar: Performance Support: Transform your Service Desk to a Learning Desk

Presented by Graham Furnis, Senior Consultant at B Wyze The concept of testing is well known. But what about Validation and Evaluation? What are these? Where do they fit in? How do they integrate and flow? This presentation introduces these Service … [Read more...] about Webinar: Service Transition: Testing, Validation and Evaluation – What’s the Difference?

Presented by: Eddie Vidal, Manager Enterprise Support Services, University of Miami We live our whole lives being measured, for example, how much did we weigh at birth? What grades did you receive on your report cards? What score did you receive on … [Read more...] about Webinar: Incident Management Metrics – A University of Miami Case Study

Presented by Peter McGarahan, President of McGarahan & Associates Best and good Practices in the support industry are plentiful. These mostly process practices are guidelines for focusing more on "what you should be doing" rather than "how you … [Read more...] about Webinar: Are Industry Best Practices Getting You The Results You Expected?

Presented by Onelife Wealth Management. Sponsored by Stroma. IT organizations use many subcontractors to get work done. If you are a subcontractor and are incorporated you will want to tune into this webcast sponsored by Stroma as it could save you … [Read more...] about Webinar: Want to save money? Learn Financial Strategies for Canadian IT Incorporated Small Business Owners