Presented by Graham Furnis, Senior Consultant at B Wyze This presentation discusses the new ITIL 2011 Refresh process of Business Relationship Management. Key Learning Nuggets: The purpose of Business Relationship Management The scope of activities … [Read more...] about Webinar: Business Relationship Management Really New?
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Do We Really Need Design Coordination?
Written by Graham Furnis It's been several months since the 2011 refresh ITIL books were released and I've enjoyed reading through them. This article is another in the series I will present that discusses new Refresh ideas and concepts. Design … [Read more...] about Do We Really Need Design Coordination?
Webinar: Cloud Computing: Transform to Services
Presented by Phyllis Drucker, Business Process Consultant Today's IT customers are tougher than ever before! The internet and services available through it have changed what they expect IT to provide: they want a request process to be more like … [Read more...] about Webinar: Cloud Computing: Transform to Services
Webinar: Is Design Coordination Really Needed?
Design Coordination Process: This presentation discusses the new ITIL 2011 Refresh process of Design Coordination. Key Learning Nuggets: Discuss the purpose and scope within the ITIL Service Lifecycle Discuss the focus of utility and … [Read more...] about Webinar: Is Design Coordination Really Needed?
Webinar: Training Your Team on ITIL
Join John Towsley, co-founder of Thought Rock for a 45 minute discussion of the ins and outs of ITIL Training. Learn what works and what doesn't when it comes to getting your team trained on ITIL. This session explores important criteria you should … [Read more...] about Webinar: Training Your Team on ITIL
Business Relationship Management (BRM)
Written by Graham Furnis It's been several months since the 2011 Refresh ITIL books were released and I've enjoyed reading through them. This article is one in a series to follow that discusses new ideas and concepts. What is a BRM? Business … [Read more...] about Business Relationship Management (BRM)
ITIL Intermediate Paths: Which One is for You?
Written by Graham Furnis This article is in response to a client question regarding what next ITIL courses should be taken after completing v3 Foundation. My answer to this depends just as ITIL suggests on your business objectives and outcomes … [Read more...] about ITIL Intermediate Paths: Which One is for You?
Webinar: Assessing the Maturity of your Organization’s ITSM Information Model
Presented by Michael Oas, President of Communicating IT Inc. Establishing an information model, associated roles and procedures are critical to enabling effective decision support. Strategic, Tactical and Operational reporting is only as valued as … [Read more...] about Webinar: Assessing the Maturity of your Organization’s ITSM Information Model
The Service Desk: A Critical Enhancing Service no Organization Should be Without
Written by Graham Furnis My last article discussed the structure of an IT Service within the ITIL (IT Infrastructure Library). The Core IT Services is supported by one or more Enabling Services and is distinguished by one or more Enhancing … [Read more...] about The Service Desk: A Critical Enhancing Service no Organization Should be Without
Webinar: ITIL v3 in 6.5 minutes from the Godfather of ITIL
Presented by Don Page, Business Development Director of the Marval Group. Learn how to sell yourself to the business and instill organisational, stakeholder and customer confidence. This session is essential for any member of your team, from … [Read more...] about Webinar: ITIL v3 in 6.5 minutes from the Godfather of ITIL