webinar

Enjoy a 45 min recorded webcast on change and release management. Presented by Mark Sherry, Partner at Stroma Service Consulting Inc., we examine the pragmatics associated with Change and Release being separate processes and also combining both … [Read more...] about Webinar: Change and Release Management On Demand

In this on-demand webcast, ITIL Consultant Mike Hoevenaars, examines what appears to be two separate forces that will put ITIL implementations at risk, and contribute to failures. These are the dynamics of the project, which has a temporary state, … [Read more...] about Webinar: Why Good ITIL Implementations Go Bad

In this on-demand webcast we will explore how Performance Support tools can help you drive down your call volumes and increase user self-sufficiency. Help desk to service desk to learning desk. These tools have come a long way in evolving the help … [Read more...] about Webinar: Growing Your Help Desk into a Learning Desk

In this on-demand webcast, Mike Hoevenaars discusses how organizations can implement ITIL and move to a new level of process maturity. CSI talks about the 7 step improvement process and the knowledge spiral, and tells us that by making our process … [Read more...] about Webinar: A Practical Approach to Implementing ITIL®

Julie Reaume, Director of Development at MindMuze, discusses the impact a Project Manager's personality and leadership style has on their projects. She explores how certain traits can lead to success, help recognize when traits present challenges, … [Read more...] about The Project Manager: The Role You Play In a Project’s Success

Recorded Webinar Presented by John Towsley, Co-Founder of Thought Rock Full ITIL adoption doesn't happen overnight, in 6 months, or even a year. Implementing ITIL requires full change in behaviour and process, and both of these take time and planning … [Read more...] about Making ITIL Adoption Relevant With Real Life Examples

Presented by John Towsley, CEO Mind Muze. IT managers face many challenges with the pending forced migration from XP and 2003 to the newer supported Windows and Office versions. These challenges include not only completing the technical … [Read more...] about Webcast: Your Internal Plan: What To Do When Microsoft Ends Their Support

Hosted by Peter McGarahan. Purposeful support practices are an innovative way to look at those widely accepted service management processes, but with an emphasis on achieving a desired, measurable end result.  Purposeful practices should always … [Read more...] about Pete Talks: Purposeful Support Practices

Hosted by Peter McGarahan. Rapid and breathtaking technology advances are forcing radical changes in how service and support organizations function. This includes their culture, leadership, and even careers. Global business and social trends, as well … [Read more...] about Pete Talks: Business and Technology Trends That Will Change The Way We Work!

Presented by Frank Herman, Principal at LeanVista LLC If you plan to leverage the power of ITIL's service delivery best practices, what you're really doing is a series of process improvement projects. Learn from the best practices of process … [Read more...] about Webinar: Using Lean/Six Sigma Process Improvement to Implement ITIL® Service Delivery Best Practices