webinar

Julie Reaume, Director of Development at MindMuze, will discuss how to manage projects as a collaborative team effort, focusing on the Do's and Don'ts, benefits and challenges, and why it's important to not have only Managers "manage". Key … [Read more...] about Webinar: Collaborative Teaming: How to Manage Team-Based Projects

Hosted by Peter McGarahan. Join Pete McGarahan as he welcomes Jim Bolton, President of Propoint Solutions.  Jim will be sharing his professional expertise, lessons learned and practical experience in the areas of process assessment leading to … [Read more...] about Pete Talks: Delivering ROI by Taking Focused Actions from a Process Gap Analysis

Hosted by Peter McGarahan  Join us as we converse with Mary Cruse, senior support manager for First American, to discuss the components and characteristics of a Star Performing Customer Service team.  Learn how to build and grow a team to … [Read more...] about Pete Talks: Building A Star Performer Customer Service Team

Part 1, Presented by Charles Cyna, President, ThinkITSM Corp. Back by popular demand, dynamic speaker Charles Cyna joins us to kick off Thought Rock Live with a special two-part webcast series! Most IT organizations would agree that customer … [Read more...] about Webinar: Building a Customer Satisfaction Survey that Drives Service Improvement

Please join talk show facilitator Peter McGarahan as he welcomes Malcolm Fry. When your boss asks you how your team is performing, what's your response? What stories, reports or data are you sharing? To what result? What are the right measurements … [Read more...] about Pete Talks: The Power of Metrics, Reporting and Storytelling with Malcolm Fry

Please join talk show facilitator Peter McGarahan as he welcomes Knowledge Champion William G. Purcell. Bill leads the IT Enterprise Support organization for Paychex Inc. Peter and Bill will discuss and share Knowledge Management success stories and … [Read more...] about Pete Talks: Building a Successful Knowledge Management Program

IT Process Consultant Cathy Kirch joins Thought Rock to talk about the priSM credential and it's place in the IT industry. Attendees of this webcast will walk away knowing: What priSM is Who it is intended for Why IT professionals should be … [Read more...] about Webinar: Get your priSM Credential- Becoming a Professional in IT Service Management

Looking for candid and insightful conversations between IT industry professionals in a dynamic, unpredictable talk-show format? Please join talk show facilitator Peter McGarahan as he welcomes industry expert William Keyworth to discuss the elephant … [Read more...] about Changing The Way We Work Together: The “DevOps” Opportunity

Presented by Graham Furnis, ITIL and Project Management Consultant. www.grahamfurnis.com Successful ITSM initiatives require equally good practice when implementing solutions. These solutions take the form of multiple projects that must be managed … [Read more...] about Webinar: Service Management and Project Management Compared

The ITIL framework represents the most advanced and best practice approach to IT service management. However, we all know it's a long way from the design of a process to its successful implementation. Learn how active process automation tools can … [Read more...] about 5 Ways How Process Management Tools Can Ensure ITIL Implementation Success