webinar

Presented by Wes Gorham, Senior BC/DR Consultant with Integritas Solutions "Don't put all your eggs in one basket." This old chestnut is particularly appropriate when it comes to managing risk. Risk represents different things depending on your … [Read more...] about Webinar: Business Continuity and Disaster Recovery Management – A Straight Forward Approach

Back by popular demand, Professional and Life Coach Hélène Egan was on Thought Rock Live discussing Goal Setting. Discover how to set great goals, learn tools to keep those goals in mind, and create a plan for seeing it through to the finish line. By … [Read more...] about Webinar: Bringing 2012 into Focus Through Goal Setting

To train or not to train?, this is a question many organizations face when implementing ITIL. And if you train, who do you train? What do you train them in? Do you certify as well? Does an employee need to be certified in a best practice in order to … [Read more...] about Webinar: Educational Strategies For ITIL Programs

Even though we don't like to admit it, projects sometimes go off the rails. How do we get them back on track as efficiently and effectively as possible? How do we keep our cool and confidence while redirecting the project towards success? Director of … [Read more...] about Webinar: Project Management: How To Get Projects Back On Track

Presented by Jill Donahue, Founder, Excellerate. Hot off the heels of the webcast “How To Answer The Front Line's Question "ITIL - What's In It For Them?", this presentation continues the conversation of influencing behaviour and making real change … [Read more...] about Webinar: Influencing Teams: Getting Buy In and Ensuring Project Success

Thought Rock member Lisa Lemmons will be joining us for a 45 min conversation about the real-life implementation challenges her team is facing at Presbyterian Healthcare Services. Open dialogue. Candid conversation. Implementing a Best Practice with … [Read more...] about Webinar: How To Answer The Front Line’s Question “ITIL – What’s in it for them?”

Performance Support tools have come a long way. This 45 minute session led by Thought Rock Co-Founder John Towsley, will explore how these tools can help you drive down your call volumes and increase user self sufficiency. Key Take Aways: Understand … [Read more...] about Webinar: Performance Support: Transform your Service Desk to a Learning Desk

Presented by Graham Furnis, Senior Consultant at B Wyze The concept of testing is well known. But what about Validation and Evaluation? What are these? Where do they fit in? How do they integrate and flow? This presentation introduces these Service … [Read more...] about Webinar: Service Transition: Testing, Validation and Evaluation – What’s the Difference?

Presented by: Eddie Vidal, Manager Enterprise Support Services, University of Miami We live our whole lives being measured, for example, how much did we weigh at birth? What grades did you receive on your report cards? What score did you receive on … [Read more...] about Webinar: Incident Management Metrics – A University of Miami Case Study

Presented by Peter McGarahan, President of McGarahan & Associates Best and good Practices in the support industry are plentiful. These mostly process practices are guidelines for focusing more on "what you should be doing" rather than "how you … [Read more...] about Webinar: Are Industry Best Practices Getting You The Results You Expected?