webinar

Presented by Onelife Wealth Management. Sponsored by Stroma. IT organizations use many subcontractors to get work done. If you are a subcontractor and are incorporated you will want to tune into this webcast sponsored by Stroma as it could save you … [Read more...] about Webinar: Want to save money? Learn Financial Strategies for Canadian IT Incorporated Small Business Owners

Presented by Graham Furnis, Senior Consultant at B Wyze This presentation discusses the new ITIL 2011 Refresh process of Business Relationship Management. Key Learning Nuggets: The purpose of Business Relationship Management The scope of activities … [Read more...] about Webinar: Business Relationship Management Really New?

Presented by Phyllis Drucker, Business Process Consultant Today's IT customers are tougher than ever before! The internet and services available through it have changed what they expect IT to provide: they want a request process to be more like … [Read more...] about Webinar: Cloud Computing: Transform to Services

Join John Towsley, co-founder of Thought Rock for a 45 minute discussion of the ins and outs of ITIL Training. Learn what works and what doesn't when it comes to getting your team trained on ITIL. This session explores important criteria you should … [Read more...] about Webinar: Training Your Team on ITIL

Presented by Michael Oas, President of Communicating IT Inc. Establishing an information model, associated roles and procedures are critical to enabling effective decision support. Strategic, Tactical and Operational reporting is only as valued as … [Read more...] about Webinar: Assessing the Maturity of your Organization’s ITSM Information Model

Presented by Don Page, Business Development Director of the Marval Group. Learn how to sell yourself to the business and instill organisational, stakeholder and customer confidence. This session is essential for any member of your team, from … [Read more...] about Webinar: ITIL v3 in 6.5 minutes from the Godfather of ITIL

Presented by Charles Cyna, President ThinkITSM Corp. Learn how to build your CIO an Executive Scorecard that demonstrates Service Desk value, raises your profile and demonstrates Service Improvement. Key Learnings: The Service Desk has changed how … [Read more...] about Webinar: Make Service Desk Measurement Relevant to Senior Management

Presented by Graham Furnis, Senior Consultant at Thought Rock. This presentation explores IT Services and how they can be defined. Key Learning Nuggets: Define an IT Service Understand the structure of an IT Service Understand the relationships of … [Read more...] about Webcast: Top of the Pyramid: Defining IT Services

Presented by Phil GerbyshakMarketing Technology Strategist, Turning Minds Inc. Driven to bring results to your business, Phil has developed an enlightening and stimulating PLAN for business people and entrepreneurs looking to watch their dreams take … [Read more...] about Webinar: Recession Proof Your Life: Make a PLAN and Make It Great!