Julie Reaume, Director of Development at MindMuze, will discuss how to effectively communicate with clients and colleagues. Join her to hear first-hand success stories, quick tips, and learn how effective communication is key to successful client and … [Read more...] about Webinar: Project Management – The Art of Effective Internal and External Communication
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Webinar: The Matrix: Influencing Without Authority
2 questions to determine if this session is right for you. Does your success depend on your ability to influence others inside and/or outside your team? Do these frustrations sound familiar? "They just don't listen!" "If only they would do what I … [Read more...] about Webinar: The Matrix: Influencing Without Authority
Webinar: How Green is Your ITIL?
Presented by: Karen Ferris Director of Macanta Consulting Pty Ltd There is a vast amount of information available on "Green IT", sustainability, and climate change etc. available from numerous sources. There is little information for today's IT … [Read more...] about Webinar: How Green is Your ITIL?
Webinar: ITIL v3 Publication Update
Malcolm Fry & Friends: Regular conversations, debates and back-and-forths that will dive a little deeper into the ITIL and IT Service Management landscape. Join Malcolm Fry, President of Fry Consulting, and friend Lou Hunnebeck, VP of ITSM Vision … [Read more...] about Webinar: ITIL v3 Publication Update
Webinar:Training At-Home Agents: The First Steps To Remote Support Success!
Presented by Tim Dewey, COO B Virtual Inc. Learn essential skills needed for employees to work effectively from home. Create and show value in the remote at-home position! Does your remote support team perform at higher levels that your on-site … [Read more...] about Webinar:Training At-Home Agents: The First Steps To Remote Support Success!
Webinar: Problem Management is More Than a Process Flow
Presented by Graham Furnis, Senior Consultant B Wyze Solutions. This presentation discusses the scope and definition of problems and how we manage them, and suggests an approach that is focused towards to Incident Management. Key Learning … [Read more...] about Webinar: Problem Management is More Than a Process Flow
Webinar: 12.5 recommendations to ensure your IT Service Management program succeeds
Presented by Peter Lijnse from Service Management Art. What do YOU need to do to succeed in YOUR IT Management Improvement project? These 12.5 simple and proven recommendations will guarantee your success. In the presentation we will discuss the 6 Ps … [Read more...] about Webinar: 12.5 recommendations to ensure your IT Service Management program succeeds
Webinar: Continual Service Improvement – One Bit at a Time
Presented by Graham Furnis, Senior Consultant, Thought Rock. This presentation seeks to explain the concepts driving Continual Improvement and some of its underlying processes. Understand the concept of bite sized improvements, the importance of … [Read more...] about Webinar: Continual Service Improvement – One Bit at a Time
Webinar: The Pursuit of Customer Service Excellence
Presented by Roy Atkinson, Senior Writer/Analyst at HDI. There is increased emphasis on customer service in almost every business in a highly competitive environment. Why do some organizations make great customer service look easy, and some seem to … [Read more...] about Webinar: The Pursuit of Customer Service Excellence
Webinar: Organizational use of Social Media: The Opportunity for Service Management
Presented by John Towsley, CEO MindMuze Join John Towsley, CEO of innovative eLearning solution provider MindMuze as he presents on how organizations can effectively use social media to train employees. Drawing from case studies, John will discuss … [Read more...] about Webinar: Organizational use of Social Media: The Opportunity for Service Management