webinar

Presented by Thought Rock Co-Founder John Towsley and Thought Rock Senior Consultant Graham Furnis. Is an ITIL awareness program really necessary? Why should organizations do it? What is the best way to go about it? At what stage should it be … [Read more...] about Webinar: Building ITIL Awareness Before Implementation

Presented by Mike Davies, Managing Director, Assessment-Portal Want to know what the business really thinks, what your staff really think of your ITSM processes? Let us show you what you are doing well (in IT) and where your challenges are using the … [Read more...] about Webinar: IT and the Business Are We Driving Together?

Presented by Tim Dewey, Chief Operating Officer, B Virtual Inc. Join Tim Dewey as he discusses what trends and changes are impacting the IT industry the most in 2011.  He will discuss strategic shifts in IT that impact technology, its skilled … [Read more...] about Webinar: State of the IT Industry

Presented by Thorsten Manthey, Senior Manager - ITSM at WellPoint Join Thorsten Manthey as he describes in detail what must be done to establish a comprehensive process governance framework, highlight its challenges and benefits as well as some … [Read more...] about Webinar: Process Governance – Establishing a Comprehensive Process Governance Framework.

Presented by Graham Furnis, Senior Consultant at Thought Rock. This presentation explores the top level concepts of the Continual Service Improvement (CSI) model and follows it down to the component level. Key learnings: Understand vision within the … [Read more...] about Webinar: Continual Improvement: What’s your Vision?

Tim Dewey, CEO of B Virtual, discusses their approach to knowledge capture, storage, and distribution using established learning methodologies, and how this can increase the rate of knowledge transfer and retention for IT organizations. In 30 mins … [Read more...] about Webinar: How to Effectively Store IT Knowledge In Your Organization