Tuesday October 05, 2010
12:00 – 12:45PM EST
During presentation the attendees will learn what ISO/IEC 20000 has to offer to every IT Service Management adoption program. This global ITSM standard focuses on the minimal requirements to implement solid processes and establish stable services. It paves the prime road to service management excellence. You will hear how other organizations have incorporated ISO/IEC 20000 in their ITSM efforts even when certification was not their main priority.