Presented by Peter Lijnse from Service Management Art.
What do YOU need to do to succeed in YOUR IT Management Improvement project?
These 12.5 simple and proven recommendations will guarantee your success. In the presentation we will discuss the 6 Ps Purpose, Process, People, Product, Partner and Performance an extension of what ITIL describes. In each of these 6 Ps (focus areas) there are actions you need to take to make your improvement project a success. The recommendations are simple and pragmatic. YOU just have to do them.