Presented by: Robert Minnaugh, Director of Product Marketing, Bomgar
The Millennial Generation (those born after 1980) is rapidly entering the workforce. Bigger than the Boomer Generation, Millennials have grown up in a world of always-on technology and instant access to people and information. Their expectations of how quickly their questions should be answered and problems resolved may seem extreme to older generations, but they cannot be ignored. Help desks and service desks that can’t support Millennials in the speed and manner they’ve come to expect risk losing this next giant generation of employees and customers. What can support organizations do? Transform the way they work to create real-time, collaborate support experiences.
Key learnings attendees can expect to walk away with:
- How the Millennial workers differ from older generations, and how their experiences and expectations will challenge traditional support models.
- How technology, such as remote support and chat, can enable help desks and service desks to create more real-time, collaborative support experiences.
- How traditional support processes and skills need to evolve and change to handle this new type of support experience.