Written by Graham Furnis, Senior Consultant B Wyze Solutions
What’s old is new again. This is one way to think about the differences between ITIL®v2 and the newer framework described in ITIL ®v3. The basic practices and concepts contained within version 2 are still present in version 3. What version 3 has done is to repackage and reframe version 2. The table below shows the old and new frameworks side by side.In my opinion, version 3 is a good improvement over version 2 from a conceptual and structure point of view. Many version 3 elements were already talked about, but not recognized in version 2. However, don’t throw out the baby with the bath water. The version 2 elements still exist and tend to form the core of effort in most organizations. As such, ITIL®v2 still has practical value as a more concise day to day view.
Notes:
Mgmt = Management process
* indicates processes NOT presented in the ITIL Foundation course
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.