Webinar: Continual Improvement: What’s your Vision?

Presented by Graham Furnis, Senior Consultant at Thought Rock.

This presentation explores the top level concepts of the Continual Service Improvement (CSI) model and follows it down to the component level.

Key learnings:

1. Understand vision within the CSI model
2. Discuss strategy, goals and objectives
3. Define programmes and projects
4. Identify how we manage and improve process, service, and technology

Download the slides