Today’s support environments are more complex than ever. Some support organizations are supporting several hundred applications and systems. So how do managers and trainers get support resources up to speed more efficiently? It all begins with Asset Velocity!
What is Asset Velocity?
Asset Velocity is the ability to hire, train and deploy a resource in the most efficient method. Effective management of Asset Velocity is a reduced time to deploy resources into a specific support environment, thereby increasing their mean time to optimum performance.
Join us for a discussion how to increase performance and effectiveness of your support team through Asset Velocity. We will discuss how you can measure and track learning performance and increase learning speed for better performance in the support organization.
Key Learnings:
- Understand the correlation between learning and support team productivity
- Review Key Performance Indicators in determining your team’s Asset Velocity
- Develop your own Asset Velocity Curve and how to benchmark it for continuous improvement.
Presented by: John Towsley, Co-Founder of Thought Rock