Performance Support tools have come a long way. This 45 minute session led by Thought Rock Co-Founder John Towsley, will explore how these tools can help you drive down your call volumes and increase user self sufficiency.
Key Take Aways:
- Understand what performance support is and how it can be implemented
- See how learning at the moment of need can drive down call volumes and increase user self sufficiency
- Case study example
- Sample Business case